DO YOU HAVE ANY QUESTIONS?
Answers to frequently asked questions
Information
FAQ
General
Yes, you can buy swimwear in the shop in the foyer. Our shop also offers other great bathing accessories - pop by and take a look!
Towels and bathrobes can be rented at the reception for a fee, subject to availability:
Bathrobe rental fee: 6,00 € + 30,00 € deposit
Towel rental fee: 4,00 € + 30,00 € deposit
Towel rental fee: 4,00 € + 30,00 € deposit
After returning the rented item, you will receive the paid deposit back upon presentation of the cash receipt.
Our car park offers 205 partially shaded parking spaces in the immediate vicinity of the pool.
Additional parking facilities are available at the Ortenaukreis District Office and at the Offenburg University of Applied Sciences on Sundays and public holidays.
For a parking time of up to 2.5 hours, you pay 1 euro. For a parking time of up to 2.5 hours, you pay 1 euro. Furthermore, the day ticket costs 2 euros. The parking ticket can be discounted at the reception desk and validated at the parking ticket machine.
There are no EC cash machines on the premises of the leisure pool.
However, you can pay directly with an EC, Visa or Master card in the catering area.
The nearest ATM is a 5-minute walk from the leisure pool: Sparda Bank, Hauptstrasse 115
1 hour before the closing time (see opening hours)
Yes, just behind the cash desk you will find lockers for your valuables and street clothes.
Contact the cash desk in the pool. Phone no.: +49 781 9276-600.
No information about lost property is given over the phone.
The areas are not explicitly separated from each other. Just step through the doors in the bathing hall.
Yes, self-catering is expressly permitted in the outdoor pool and lounger gallery next to the sun terrace.
The pool was built according to the criteria of accessibility. Nevertheless, it is not 100% barrier-free. Our staff, however, are always ready to help you.
The supervisory staff provide first aid and we also have marked first aid rooms.
No.
No. Dogs are only allowed in the foyer.
Nudism is not envisaged during the pool’s current opening times. However, special offers are in the pipeline. Just check our website on a regular basis and stay up to date.
Children
Yes, you can get all swimming badges at the pool.
We give birthday children free admission. It doesn't matter which birthday they are celebrating.
We believe: Birthdays should be celebrated and that's why we invite birthday children of all ages to our pool.
Only swimmers aged 7 years and older are permitted to use the slides. Adventure seekers under the age of 7 may only use the slides when accompanied by a legal guardian. There are no upper limits: The slides are naturally also fun for adult action junkies.
Dress code
These materials are specifically designed for use in swimming pools. They absorb very little water, dry quickly and release fewer fibres or contaminants into the pool water. This helps maintain high standards of hygiene and water quality.
Yes. Close-fitting burkinis made from man-made fibres or synthetic materials are permitted, with an overskirt extending no lower than the hips. They may cover the body and hair.
Long, loose-fitting garments may pose a safety risk, for example by being more likely to become caught on something or by restricting freedom of movement.
Yes. Swimming shorts are permitted provided they do not extend below the knee and are specifically designed as swimwear and made from synthetic material.
Very long swimming shorts may restrict freedom of movement and do not meet the requirements for suitable swimwear.
As a general rule, adults may not swim in T-shirts.
An exception applies to UV-protective swim shirts, which may be worn by children aged 14 and under for sun protection.
An exception applies to UV-protective swim shirts, which may be worn by children aged 14 and under for sun protection.
Everyday clothing is not designed for use in swimming pools. It may introduce dirt, dust or other contaminants into the water and is often made from unsuitable materials.
No. For hygiene reasons, underwear may not be worn under swimwear, including swimming trunks or swimsuits.
Cotton and other natural fibres absorb large amounts of water, shed fibres into the pool water and can interfere with the water treatment process. For this reason, only swimwear made from suitable synthetic materials is permitted.
Yes. The swimwear policy applies in all pools and water attractions throughout the leisure pool complex.
Our staff will politely inform you of the requirements and ask you to change into suitable swimwear. If the policy continues not to be followed, you will not be permitted to use the pools for safety and hygiene reasons.
If there is any doubt, the pool staff on site will make the final decision. Staff act in accordance with the facility's rules and swimming pool regulations, as well as the applicable hygiene and safety requirements.
Sauna
From 8 years when accompanied by an adult.
In principle, there is no reason not to use the sauna. However, if you want to play it safe, please ask your doctor about this.
The sauna landscape is a textile-free area. Swimwear is not allowed here.
Bathrobes and towels are allowed.
| ADULTS | Pool | pool & Sauna |
|---|---|---|
| Early bird swimmer | €4.00 | ... |
| 1.5-hour tariff | €5.50 | ... |
| 3-hour tariff | €7.50 | €20.50 |
| Day tariff | €9.50 | €25.50 |
| Reduced * | Pool | pool & Sauna |
|---|---|---|
| Early bird swimmer | €3.00 | ... |
| 1.5-hour tariff | €3.50 | ... |
| 3-hour tariff | €4.80 | €17.00 |
| Day tariff | €6.00 | €21.50 |
*
Children over 1 metre in height, pupils, students up to the age of 27 and severely disabled people (min. 50% degree of disability). OffenburgCard holders receive a discount on the standard pool ticket price. This discount does not apply for entry to the sauna or the purchase of an annual ticket.
**
The family tariff applies to all single parents or parents with up to three children (up to the age of 18), provided they live in the same household. Families with more than three children can use the family ticket upon presentation of the Landesfamilienpass or the children’s and parent’s ID cards. A visit to the sauna is not possible with the family ticket.
***
A discount on the family ticket is not possible.
| Family ticket ** | Pool | Pool & Sauna |
|---|---|---|
| Day tariff | €24,50 | ... |
| Annual ticket | → Including use of STRANDBAD Gifizsee | |
|---|---|---|
| Adults | €470,00 | ... |
| Reduced* | €280,00 | ... |
| Prepaid cards *** | Pool | Pool & Sauna |
|---|---|---|
| Bronze (10% discount on pool tariffs) | €100,00 | ... |
| Silver (13% discount on pool tariffs) | €150,00 | ... |
| Gold (17% discount on pool tariffs) | €200,00 | ... |
| Sauna (17% discount on pool tariffs as well as 12,5% discount on sauna tariffs incl. pool tariffs) | €275,00 |
Children under 1 metre in height generally bathe for free.
Birthday children of all ages get free admission to the pool and sauna. Just show your ID.
Prepaid cards are valid for 4 years after the date of issue (see the receipt for date of issue).
Freizeitbad Stegermatt is conveniently located in the heart of Offenburg. Whether you travel by public transport, car, or bicycle – getting here is easy.
You can reach Offenburg directly via the A5; the pool is only about a 10-minute drive from the exit. The B33 or B3 go right through the city.
The train station is served by ICE and several regional trains as well as those from Strasbourg.
The train station is served by ICE and several regional trains as well as those from Strasbourg.
We look forward to your visit and wish you a safe journey!
